Passenger and rideshare accident records

Published July 28, 2026 by Portsmouth Accident & Injury Center.

Save the trip details from the app

Before the trip disappears into history, save:

• Date and time.
• Pickup and destination.
• Driver name.
• Vehicle make, model, and plate.
• Trip or receipt number.
• In-app support messages.

Do not publish the driver’s personal information online.

Write down the facts without deciding coverage

Collect the facts. Report the event through the right channels. Which policy responds depends on the facts, trip status, and contract. Ask the carriers or a qualified lawyer.

If a report was filed, you can look for it later through the Ohio crash-report search(opens in a new tab).

Choose health care based on the symptoms

Call 911 for emergency symptoms. For non-emergency concerns, describe the collision, where you sat, seat-belt use, symptom timing, and care already received.

Keep a simple contact log

Use three columns: date/time, person/company, and next action. “Called rideshare support; incident ID 123; expect email” is enough.

Next steps nearby: read about shoulder and seat-belt injuries, request the report with the Ohio crash report guide, or reach the Portsmouth office.

Save readable screenshots

Capture the full screen when you can. Keep the app name, date, trip, and context visible. Do not crop details that explain the image. Export a receipt or trip summary when offered.

Keep copies of messages sent through in-app support. Note the date and the response, but do not upload private trip or medical information to this website’s callback form.

Related Portsmouth pages: what to do after a Portsmouth crash and insurance and MedPay guide.